Last updated: August 28, 2023

Welcome to Mountain Star Counseling PLLC. We are committed to maintaining the trust and confidence of our clients. In this Privacy Policy, we provide detailed information on when and why we collect your personal information, how we use it, and the limited conditions under which we may disclose it to others.

1. Information Collection

a. Personal Data: Upon registration for our workshops, support groups, or any of our online services, we gather personal information including your name, email address, and other pertinent details. This facilitates the registration process and ensures you receive essential service details.

b. Usage Data: Our system may capture information on how our website is accessed and utilized. This data may encompass specifics like your computer’s IP address, browser type and version, the pages of our site visited, the time and date of your visit, time spent on those pages, and other diagnostic data.

2. Use of Personal Information

The personal data we collect serves several purposes: To complete your registration for workshops and support groups. To notify you about changes or updates to our services. To offer customer support. To gather analysis or valuable information to enhance our services.

3. Online Workshops and Groups via Zoom

All our online sessions, including workshops and support groups, are facilitated via Zoom. It’s essential to clarify:

No Recording: We do not record any of our online sessions to ensure the confidentiality of our clients.

Third-Party Privacy: While we ensure that our third-party tools, like Zoom, maintain standard privacy practices, it’s always a good idea to review Zoom’s privacy policy for comprehensive details.

4. Protection & Confidentiality of Data

a. Data Security: Your personal data’s security is our prime concern. We have implemented robust measures to safeguard your information. However, it’s essential to understand that no online transmission can guarantee absolute security.

b. Third-Party Sharing: We respect your privacy. Mountain Star Counseling PLLC does not sell, trade, or transfer your personal information to external parties. We uphold this policy strictly, ensuring your data remains confidential.

5. Pricing, Cancellation, and Payment

a. Pricing: Our services’ prices are transparent and may differ based on the service type and duration. We promptly communicate any alterations to our pricing model.

b. Cancellation: If a need arises to cancel your registration for any workshop or support group, please ensure you do it at least 24 hours prior to the session to avoid penalties.

c. Insurance: We’d like to inform our clients that Mountain Star Counseling PLLC does not accept insurance. Direct payments are required for all our services.

6. ADA Accommodations

Our goal is to make our services available to everyone. Should you need ADA accommodations, please inform us during the registration process so necessary preparations can be made.

7. Updates to This Privacy Policy

Our Privacy Policy is subject to occasional revisions. Whenever changes occur, we will notify our clients and update the ‘last modified’ date at the beginning of this document.

8. Contact Information

For any questions, clarifications, or concerns about this Privacy Policy or any other service-related queries, you can reach us at:

Phone: (915) 308-3454

Email: Info@MountainStarCounseling.com

By using our services and accessing our site, you acknowledge and consent to the practices and policies outlined in this Privacy Policy. We sincerely appreciate your trust in Mountain Star Counseling PLLC.